Menufy Phone Line Degradation

Incident Report for Menufy

Resolved

This incident has been resolved.
Posted May 13, 2026 - 13:53 CDT

Update

We are continuing to work on a fix for this issue.
Posted May 13, 2026 - 12:56 CDT

Identified

We are currently experiencing an outage impacting our phone system due to an ongoing service disruption with our providers. While the IVR is operational, callers may hear a message indicating that no agents are available or experience long call queue times.

Customers can continue to reach Support through SMS (913-738-9399) or email (support@menufy.com).

We will provide updates here as soon as more information is available.
Posted May 13, 2026 - 12:35 CDT
This incident affected: Phone and SMS Services (Twilio SMS Toll-Free, North America, Twilio Voice, North America).